FAQ and the answers to them

1. How long is Your company is doing and what it represents, whether You can be trusted?

The action applies Enterprise "Automated tourism technologies" was established in 2007, specializiruetsya on organization and development of domestic and inbound tourism in the Republic of Belarus. To date, we have established and operate 6 Internet portals are:

• sanatorii.by (Sanatoriums of Belarus);
• beltur.by (Rest in Belarus);
• ekskursii.by (Tours of Belarus);
• beltransfer.by (transfer for Belarus);
• belarus-online.by (Belarus online);

• Internet portal sanatorii.by lists all motels Of the Republic of Belarus with a detailed description of the medical profile, the basic methods of treatment, list of medical diagnostic clinics, infrastructure.
• Online portal beltur.by dedicated rest in Belarus; here You will find recreation centres, tourist complexes, the hunter's house and camping.
• Online portal ekskursii.by dedicated to attractions Belarus offers a variety of topics and duration of excursion routes across Belarus for individual tourists and corporate groups.
• On the Internet portal beltransfer.by we offer You our services in organizing transfer from railway/bus stations and airports to the resorts, baz vacation, hotels, etc.
• The Internet portal belarus-online.by contains all online services and internet services for work, leisure, shopping, entertainment, sports. These are online stores, online courses, games, services for dating and communication, watching movies, online theaters and much more. In addition to the catalog, the portal contains its own reviews of popular online services, as well as a calendar of events which you can participate without leaving your home.

On all portals created convenient booking system through which You can order services.
Opened a special channel on youtube where after visiting objects added movies high resolution full HD 1080p (1920x1080) - short stories procedures in nursing homes, sketches of nature and recreation area.

Our company has the certificate of conformity to requirements of STB 1352 № BY/112 04.03.071 00550 from 03.12.2010 valid till 03.12.2020 and marked diplomas and certificates. Feedback about our work You can see on the pages of forum.

General information about the company and its staff are represented in a corporate online portal att.by.

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2. What are the advantages when ordering vouchers via Your website?

Our advantages:

• Relevant information to get an idea about the objects stay in the Republic of Belarus and helps to choose the best option for rest;
• Pictures and video on the portal collected and systematized photos and videos for all the recreation facilities;
• booking System - You can register and purchase a ticket without leaving your computer;
• Value - the vouchers are sold at prices approved recreation facilities (for details, see Booking vouchers);
• Reviews of travelers - you can read reviews about objects in the surroundings, to ask questions to the administrators of the portal, to share their impressions about the rest.

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3. Do you have Your individual enterprise website, where you could see more information about Your activities on employees?

our company is the portal att.by, with all information on the activities of our company and our employees.

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4. How to contact by phone with the specialists of the reservations Department?

When calling to Belarus from abroad you need to dial: country code (+375), city code (17 for Minsk) and seven-digit phone number 394-49-09. When calling from a mobile phone dial numbers the following: +375 17 394-49-09; when calling from a landline phone: 8 10 375 17 394-49-09.

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5. How can I book a ticket through Your portal?

Details of the procedure of booking and issuing of permits described in Booking vouchers.

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6. Is it safe booking trips to a recreational facility through the Internet?

Our company operates securely, quickly, every day we receive many requests from different countries world. With our registration documents You can see our official website, reviews about our work You can see on the pages of forum.

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7. In how many days you need to send a request for the purchase of vouchers?

a Request for holidays You can send at any time, not later than 2 days before the expected date of arrival in the object of rest. The earlier You send application the more likely it is to get the permit to Your desired the date in the desired object.

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8. Is it possible to order a voucher for a specific date and on any number of days?

In the offseason, most of recreation practices of daily races on any number of days, but ordered Your date may change within a few days. In the summer and Christmas holidays objects work according to a fixed schedule of races.

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9. How to change the information (object of stay, arrival date, room category) in the sent previously the application?

At any time You can send a message from the application page showing all changes.
The reservation Department will make changes to the existing application according to Your message.

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10. Can I book the ticket directly in the object pre - calling there?

When booking by phone You only get a verbal confirmation vouchers, with no documents that guarantee Your check in, You do not. On the pages of forum our portal described cases of nesacaine or providing the rooms are not the category when booking the phone.

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11. Is it possible to book tours at several recreation facilities?

You can consider several recreation facilities in a single application. Specialist of reservation Department will offer dates arrivals and accommodation options for all specified objects.

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12. Your booking portal guarantees the purchase of the voucher?

After confirmation to You by e-mail messages are sent, where You are informed that vouchers will be reserved for You, Your application's status is changed to "Booked", on the request page appears the date of the invoice and contract. If we have confirmed Your booking and Your request has been these changes, then You are guaranteed to booked trips. More details on payment vouchers in the territory of the Republic of Belarus and the Russian Federation, see Payment vouchers.

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13. Where to find details for payment of the value of the booked trip?

For payment vouchers will be sent to You via the Internet (Fax) contract and account you can pay in any branch of the Bank at the place of residence. Together with the account and the previous contract You sent "more customer information" with which You will be able to complete the payment order.

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14. How and when you can get paid a start up?

After the payment and signing the contract will be sent to You via the Internet (Fax) the tours, which together with the passport must be presented at check-in. Also, if you willing and able, You can obtain the documents in our office in Minsk. You can get detailed directions to the office here. The processing and issuing of all documents produced in accordance with the current legislation of the Republic of Belarus.

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15. After booking, vouchers to buy train tickets?

If You have received a confirmation message of the reservation Department, the status of Your application is translated into "Booked", the application page appears the date of registration of documents for payment, You can purchase train tickets.

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16. What is included in the price?

As a rule, the cost of a standard tour includes accommodation and meals. In guest houses, homes in hunter the price includes accommodation only. Food tourists can be arranged independently (such objects are the kitchen is equipped for cooking). For more details on the page of each object.

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17. The portal displays the cost for the entire room or one bed in the room?

In the portal the trip cost is for the entire room, guest house or cottage.

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18. In what currency are the prices on the portal, you can see the cost of permits Russian roubles or in euros?

For the convenience of users on the portal is installed a function of the conversion of prices into other currencies depending on citizenship: citizens of Belarus in Belarusian rubles for Russian citizens in Russian rubles for citizens other countries in the Euro.

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19. How often do the prices change on trips?

typically, prices for permits in recreation facilities approved by the quarterly or seasonal, but there are such objects, where prices are monthly indexed.

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20. What is the resort fee and when is it collected?

Resort fee is a local tax which goes to the district Executive committees. Payers resort fees are the individuals that are objects of rest on the territory of the Republic Belarus.

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21. How much is the resort fee?

the value of the resort fee is determined by Instruction about the resort collection, approved by the decision the local Regional Council of deputies, often the value of the resort fee is 4-5% of the cost trips.

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22. Is there any discount on the resort fee for different categories of citizens?

It depends on the decision of the local Regional Council of deputies, some recreation, there are discounts or exemption from payment of resort fee of old-age pensioners, veterans and participants of the great Patriotic war, minor children and persons who are studying in secondary, vocational, special secondary and higher educational institutions in full-time education.

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23. How is payment of the booked holidays?

Payment for tickets is made by Bank transfer. Can pay by card on the system bePaid, and for the citizens of Belarus also via Calculation System (SSIS). At the appointed time:

• will be billed in the desired currency and the preliminary contract (documents will be uploaded to the page Your application),
• will be sent notification documents to the email
• documents you need to download and print
• to pay the bill will be required within three working days in any Bank of Your place of residence.

payment of vouchers in the office of the company in Minsk in cash in Belarusian rubles or Bank credit card without a fee (details on the schedule and the office address, see Contacts).
More details about rules of reservation You can find in the help module Booking vouchers.

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24. What percentage of the tour price must be paid when booking?

Our company operates on the basis of full advance payment for the booked tickets. After coordinating the timing of arrival at the object and information necessary for the reservation permits for the application page is loaded the contract and invoice. Pay vouchers must be completely within a specified time (in within 3 banking days) according to the invoice.

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25. How to pay a ticket from another country?

For a booked application You will be charged in Russian rubles, us dollars or euros. Payment You can to do in any Bank at the place of residence or a map system bePaid. Detailed information about payment vouchers, see help module Payment vouchers.

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26. What percentage of the payment amount charged by the Bank for transferring money from Russia to Belarus?

to Pay the bill, You can in any Bank located in the territory of the Russian Federation. The Commission percentage depends on the Bank in which You pay vouchers, as a rule, it is no more than 1-2%. If You pay vouchers in Russian rubles, I can recommend You to make the payment through the branches of PJSC "Sberbank of Russia", which is the correspondent Bank of the Bank.

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27. When paying via Internet Bank that should be indicated in the payment type?

the type of payment indicated on the invoice that we send you: paying for permits.

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28. Is it possible to return money for the ticket?

the Refund depends on the time and the reasons for Your refusal. If You let any of us know in advance, most of the cases we will be able to realize Your permit and give You back its full value less costs enterprise to provide services on the reservation. If a vacationer can not call the leisure facility at the medical reasons (illness, etc.) or in case of death of close relatives, regardless of time failure, vacationer returns the value of the vouchers minus the actual costs incurred (payment a Commission to the Bank for receiving payment, penalties under the contract of the enterprise with the object vacation, costs to provide services for booking tours at the request of the Customer), see for more information see the Rules of booking tours - Refund money.

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29. How to execute documents for a refund?

For a refund for tickets You need to write the application addressed to our Director, say why where a trip is impossible, to make medical or other documents certifying the impossibility trip, and to forward the application to us by email or by Fax.

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30. What documents are needed for entry into the territory of the Republic of Belarus for foreign citizens? Is it necessary for citizens of the Russian Federation visa?

Entry into the Republic of Belarus and departure from the Republic of foreign nationals is allowed with valid passports or an equivalent identity document in the presence of visas if another procedure is not set in the relevant agreements Of the Republic of Belarus with foreign States.
At the entrance to the territory of the Republic of Belarus citizens of the Russian Federation do not need a visa, it is necessary to have at itself the document proving identity (a domestic or a foreign Russian passport) child - birth certificate with a mark about citizenship of the Russian Federation or the corresponding liner./p>

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31. Do foreign citizens need medical insurance to travel to Belarus? Citizens of which countries doesn't need medical insurance?

Republic of Belarus has introduced compulsory health insurance for foreign citizens and stateless persons temporarily residing in the Republic of Belarus, in the case of the provision of emergency medical assistance in the state medical institutions in case of sudden illness or accident.
Compulsory insurance is not required for citizens of countries with which Belarus has international agreements for the provision of free emergency medical care. Among such countries are Russia, Armenia, Kazakhstan, Kyrgyzstan, Moldova, Tajikistan, Uzbekistan, Ukraine.
According to the international travel practice, it is recommended that citizens of the countries mentioned above sign a voluntary health insurance agreement. The polis of the insurance company offers a wider range of services than is prescribed in the agreement between our countries. In addition to paying for medical expenses, polis covers medical transportation of the insured to the place of emergency aid or medical evacuation after medical assistance for further treatment in the nearest medical institution on the territory of the country of residence.

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32. Where can I get medical insurance? How much does it cost?

You can make a medical insurance policy at any checkpoint on the borders of Belarus, as well as at airports and railway stations, where the points of Belarusian insurance companies work. The cost of insurance depends on the number of days of stay and some conditions.

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33. What documents are required for children who come to Belarus?

the rules of crossing the state border of Russia:
In States - participants of the CIS (Belarus included) children up to 14 years can travel on the evidence birth, and over 14 years with passports of the citizen of the Russian Federation.
During the movement of the minor citizen of Russia across the state border of the Russian Federation , together with one of the parents, the consent of the second parent is not required.
In case the minor citizen of Russia crosses the state border of the Russian Federation without parents, it needs to have in addition to the birth certificate notary decorated with the consent of the named persons for leaving of their minor citizen of the Russian Federation.

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34. If You make a written request for a visa from the Belarusian side?

For foreign nationals who require a visa, documents for its registration (petition) go to the Consulate by our organization free of charge on request. Payment of visas is made by the consular institutions of the Republic of Belarus.
Detail information about visa for foreign citizens You can see on the internet-portal Belarus-online.by in the section Visa to Belarus.

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35. What is the order of the border Russia-Belarus, Lithuania-Belarus, Latvia-Belarus, Poland-Belarus, Ukraine-Belarus?

For entry to Belarus for Russian citizens visa is not required, it is enough General civil Russian passport. When crossing the border by car You need trail. documents: insurance on car registration and the identity document. list of customs clearance points and checkpoints across the border of the Republic of Belarus with Lithuania, Latvia, Poland and Ukraine You can see on the page of any object.

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36. What is the procedure for crossing the border Russia-Belarus by car? What the documents required?

When crossing the border by car Russian citizens in addition to identity documents (passport) the following documents are required: documents of the vehicle (technical passport), driver's license and the insurance on the car. Arrange insurance for your car in advance at the place of residence in insurance companies or on the boundary (the points of registration are available 24 hours a day). For insurance purposes you need passport and vehicle documents.

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37. Put Lee on the border of Russia-Belarus entry stamp into the country?

Stamped on entry and exit from Belarus in the passport is not set.

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38. Are there any toll roads in Belarus?

Payment is provided for passing the highways of the Republic of Belarus on automobile vehicles of foreign states. The amount of payment depends on the category of the vehicle and the distance traveled.
Vehicles registered an the territory of the states of the Eurasian Economic Union (EAEC - Russia, Belarus, Armenia, Kazakhstan, Kyrgyzstan), with total weight of no more than 3.5 tons are exempted from the payment for the use of toll roads. Also mopeds and motorcycles are exempted from the payment for toll roads in Belarus. Details about toll roads in Belarus and payment system BelToll

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39. Can child take on hands in the car? The SDA Belarus is not it is prohibited?

Article 178. Transportation of children in passenger vehicle equipped with seat belts, should be using:

• child restraints appropriate weight and height of the child before the age of five years;
• child restraints appropriate weight and height of the child, other means (boosters, special cushions, booster seats) to allow you to safely fasten your child with using the seat belts provided by the design of the vehicle – at the age of five up to twelve years.

allowed to transport children under the age of twelve years without the use indicated in part one of this item device in the case that the growth of the child is greater than 150 inches, and in car-taxi.
It is prohibited to transport children in the front seat of the car using a child restraint devices corresponding to weight and growth of the baby, the back of which is deployed to the windshield of vehicle means if the front seat has an airbag, except when the mechanism the front airbags are deactivated.

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40. Is there intercity bus service from Saint-Petersburg and Moscow in Belarus?

Buses depart from St. Petersburg and Moscow to Minsk every day, the travel time from St. Petersburg about 16 hours, from Moscow - about 10 hours. View schedules of international buses You can here.

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41. Where is d/s Friendly in Minsk?

Dispatching station Friendly is the reverse side of the Central railway station "Minsk-Passenger".

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42. Where is Odoevskogo in Minsk?

From the railway station "Minsk-Passenger" to dispatching station Odoevsky direct links be reached by trolley bus №4. Travel time is 30-50 minutes, depending on the workload of the Minsk roads. In order to get to the trolley stop №4 need the underground passage from the building of the railway station go towards the entrance to the metro station. Next, get out the sign Bobruiskaya street, through 15 meters will stop.

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43. What station buses Minsk - resort village Naroch?

the taxis and buses to the resort village Naroch depart from the "Central" bus station in Minsk.
The Central bus station located right near the railway station of the capital.

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44. Is it possible to transfer to the object through Your portal?

a Shuttle service can be booked through our site www.beltransfer.by. We have complimentary shuttles that will help You to spend less time and effort on the way to leisure facility. You are guaranteed to meet auto and/railway station or airport, help with Luggage and show the exchange bureaus and the liaison office of the Belarusian mobile operators and will deliver to the object. Payment are to be paid in cash upon arrival at the recreational facility in accordance with the indications of the taximeter.

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45. When is the best time to transfer?

you can Order a transfer for any number of days, but no later than 1 day before arrival.

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46. Where in Minsk it is possible to exchange money?

you can Exchange money at any exchange office at the railway station they are working around the clock.

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47. What documents you need to have at check-in object?

check in the object must have the following documents (the citizens of Belarus and nonresidents Republic of): passport, ticket. For children under 16 years of age: birth certificate of the child (passport).

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48. What time must arrive at the object and at what time you need to release room?

each object has its own settlement usually check-in after 12:00 the first day specified in the permit, check-out before 12:00 of the last day specified in the permit. In many objects rest the stay is calculated in days. More detail on each object, see information on the estimated hour in the description of the object.

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49. Can I arrive late in the evening on the day of arrival at the leisure facility?

on the day of arrival on the ticket you can call in any time after noon. If You arrive in the evening, will lose time in the recreational facility and if it is included - meals. The arrival is solved on the eve of individually, depending on the bookings.

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50. Should there be additional payment on arrival at the leisure facility?

arrive At some recreation facilities additional charge for resort fee (4-5% of the tour price). More accurate information check with the experts of the reservations Department.

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51. What do you mean block rooms?

the Block room category means that the facilities (shower, toilet, washbasin) are located not in the room, and designed for 2-3 rooms. Usually in parentheses indicates the number of rooms in the unit and how many people they calculated as (1+2) means that the block with one single and one double room.

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52. What are the apartment style rooms?

apartment style Rooms are spacious apartments with a hallway, bathroom, kitchen. They are convenient for guests who plan long holidays and for families with children. These rooms come in various categories: two-bedroom standard, superior, duplex. There are also rooms of this type where showers, toilets, kitchen and restroom shared between several rooms.

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53. Pictures of the rooms on the portal are true?

Photos on our website correspond to the reality and reflect the real room conditions of recreational facilities. As a rule, photos are updated about once a year on the results of the planned staff travel to the recreation facilities. Photos of rooms available for reference. Equipment and a furniture arrangement is specified for standard rooms and may vary.

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54. Is it possible the shares in the rooms?

share a room in a room in holiday places, as a rule, is not practiced. Payment in most cases will be charged for the entire room. If You plan to live alone in a double room, You will have to pay for two place if price list is not provided, the cost, and if you stay one person. The hunter's house and guest houses, as a rule, are implemented fully. On the portal for the convenience of the users indicate the value the room (house).

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55. Where to see in what recreation facilities the meals are served tourists?

some of the recreation facilities organized comprehensive food vacationers in the dining room (see description object).
The main tourist and hotel complexes have a restaurant or cafe where customers can eat for an additional fee according to the provided menu. Most guest houses and hunting houses have a kitchen, equipped with everything necessary for cooking.

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56. What object do You recommend to stay with the baby?

mainly In hotel no age limit for children.
A selection of recommended for families with children recreation facilities You can see in Recreation with children and choose the most suitable options for You.

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57. There is a special children's menu?

Special children's menu at most of the sites stay there. In the hotel, where the food is ordered and à La carte, You can choose those dishes that can eat Your child. In guest houses, where you can prepare food the receiving party, agree in advance menu and the composition of the dishes.

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58. Is it possible the stay of a child unaccompanied by an adult in a recreational facility?

Our company sells trips to leisure facilities for children and their parents, at the moment we do not the sale of vouchers for children unaccompanied by an adult.

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59. Is there an age limit for the admission of children to recreation facilities?

generally, no restrictions on the admission of children in tourist complexes, bases and rest houses, guest houses no.

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60. In what leisure facilities there is a nursery?

See Infrastructure where specified, in any recreation facilities include a nursery.

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61. Do I need a notarized authorization from the second parent to enter the child in Belarus?

If the child goes to Belarus with at least one of the parents from the second resolution is not necessary, if without parents - notarized consent from parents needs to take.

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62. What additional services are offered at the hotel?

it All depends on the infrastructure of the chosen object. This is usually a bathhouse/sauna, swimming pool, restaurant/cafe, gym, Billiards, table tennis, rental houses and rental equipment for barbecue, sport equipment rental etc. for More details, see the descriptions of objects rest and reference the module Infrastructure.

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63. Provide recreation facilities the opportunity to use Internet services?

In some recreational set point high-speed wireless Wi-Fi access view the list of such objects holiday here. All recreation centers and guest houses are located in areas covered by 3G/2G network, mobile operators in Belarus, and some are also available 4G network, so everywhere the opportunity to use the services mobile Internet using a mobile phone or portable modem.

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64. Is it possible to book a tour?

In a large hotel it is possible to book a tour, but You should be aware that tours generally organized if is equipped with a tour group. Personalised tours You can on our Internet portal ekskursii.by (tour of Belarus).

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65. Is there a possibility of fishing, what types of fishing are possible?

generally, all recreation facilities, which are located on the banks of reservoirs, allowed fishing rod. To get the permit to fish on the territory of national parks and other protected areas.
Please note that every year from 1 April to 30 may all the waters of the Republic of Belarus the spring ban on fishing. The exception is recreational fishing conducted by a single rod with one hook or a spinning rod with an artificial lure, single or double, or triple hook not more than No. 10 (international classification no. 1) in the daytime from the shore.

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66. You do in leisure facilities Wellness treatments? How to find object?

the leisure Facilities which are Wellness treatments, You can see in Spa and recovery. As a rule, procedures are paid additionally on arrival at the leisure facility. For medical procedures, you must bring a statement from the patient card.

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67. What is the most profitable currency for exchange? Is there any exchange on-site facilities rest?

due To the fact that exchange rates are constantly changing, it is difficult to determine which course would be more profitable on the date your arrival to Belarus. Keep up with the financial news. In most recreational exchangers no, so change your currency on arrival in Belarus. Information on the presence of currency exchange and ATM - see Infrastructure.

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68. Where it is profitable to buy Belarusian ruble - in Russia or in Belarus?

favorable change Russian roubles in the Republic of Belarus in the exchange of currencies. In Russia course typically lower than in Belarus.

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69. What is the exchange rate of the Belarusian ruble to the Russian ruble today?

the Belarusian ruble against the Russian currency changes daily. On the page of each object the trip cost is recalculated daily in accordance with the established rate.

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70. In what currency can I withdraw money from ATMs Belarus?

ATMs located on the territory of the Republic of Belarus issued in Belarusian rubles, US dollars and euros.

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71. Is it possible to exchange a minor?

Banking legislation of Belarus does not set age limits for individuals on the implementation foreign exchange operations.
In accordance with paragraph 2 of article 27 of the Civil Code, minors under 14 years shall have the right independently enter into small domestic transactions and also transactions on disposal of funds provided the legal representative or the latter's consent by a third party for a particular purpose or free orders.
This way, minors, including minors under 14 years of age, disposing of funds obtained from the above sources, the right to make foreign exchange transactions with these funds.
For currency exchange you need to show your passport.

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72. Is it possible to call the object with the Pets?

the Majority of objects of rest take a rest with Pets, for more details see here. When you check with an animal is obligatory the veterinary passport for a pet.

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73. Do I need to open the roaming charges to call Russia?

If you have a Russian SIM card, on the territory of Belarus to call Russia You need to access the service roaming.